Returns & Refunds

At Astor & Eden, we want you to shop with complete confidence.

Our Promise

Every pre-loved garment is individually inspected before being added to our collection. We provide honest descriptions, clear photography and highlight any notable signs of wear, so you know exactly what you're buying. Every order is carefully prepared and packaged with the attention it deserves.

Returning an Item

If you've changed your mind, you have 14 days from the date you receive your order to let us know you'd like to return it.

Once you've notified us, you'll have a further 14 days to return your item.

To arrange a return, please email info@astorandeden.co.uk quoting your order number, and we'll provide you with our return instructions.

Returned items must be in the same condition in which they were received.

Clothing should be unworn (other than trying it on), with any original tags attached where applicable, and free from any new marks, odours or damage.

Jewellery must be unworn and returned in its original packaging.

Customers are responsible for the cost of returning unwanted items. We recommend using a tracked postal service, as we cannot accept responsibility for items lost or damaged during return transit.

The original delivery charge is non-refundable unless the item is faulty, damaged or incorrectly supplied.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns of:

Earrings

Any pierced jewellery

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

Every item is carefully inspected before it leaves us. However, if your order arrives damaged, is faulty, or you receive the wrong item, please contact us as soon as possible by emailing info@astorandeden.co.uk.

Please include your order number together with clear photographs of the item and, where relevant, the packaging. This will help us resolve the issue as quickly as possible.

We'll always do our best to put things right promptly.

Refunds

Once your return has been received and inspected, we'll email you to confirm whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 14 days of receiving the returned item (or receiving evidence that it has been sent back, where applicable).

Please note that your bank or card provider may take a few additional days to process the refund.

Undelivered Orders

If a parcel is returned to us because it couldn't be delivered, the delivery address provided was incorrect, or the parcel wasn't collected from the courier, we'll contact you once it has been returned.

If you'd like us to resend your order, additional delivery charges may apply.

By purchasing from Astor and Eden, you agree to all of the terms and conditions specified.